A : Every dog - and every designer - sizes their items differently, so be sure to measure your dog according to the size reference included on each sized item. Our team has lots of experience in finding the perfect size for all types of pooches - so we're always happy to help you find the right fit for your furry friend. Just email us at firstname.lastname@example.org with specific questions or for additional info.
A : All domestic US orders ship for FREE. Orders are shipped via USPS First Class or Priority, unless an alternate shipping option is selected.
A : Most orders ship within 3-5 business days of being placed. We are a small shop - but work hard to get your order out as quickly as we can, and will let you know if there is going to be a delay. You will receive an email with tracking information as soon as your order has shipped.
A : We are currently not shipping internationally but plan to in the near future
**Please note that customers inside the US are responsible for all applicable state sales taxes.
Q : What if there is an issue with my order?
A : If you have any problems placing or receiving your order, please email us at email@example.com - we're happy to help!
**Please note :: we cannot be responsible for orders shipped to an incorrect address that we were provided, so please double check your shipping address before you place your order, as it is not possible to redirect orders shipped via USPS.
Q : What if I need to return or exchange my online order?
A : We want you to be happy with your purchase! Online purchases of new, unused items can be returned for exchange or refund within 30 days of purchase.
**Please note that we are unable to return or exchange any food, grooming items or beds. Please see additional info on returns & exchanges page.